Planned Improvement Works


To enable us to provide a high-quality service we have well trained, experienced staff. Each of our divisions is led by a team of highly capable members of staff, many who all started out on the tools and have developed and honed their skills, working their way up to Management level.

We provide our staff with relevant and required training, using online tools and external training partners, which we complement with our Toolbox Talks. Our workforce receive training on customer care, equality and diversity, and safeguarding. Our Customer Care Policy highlights the expected behaviours in terms of communication, dos and don’ts, identification and uniform, keeping appointments and working practices.

All employees are provided with our Equal Opportunities Policy and our Equality and Diversity Policy at induction stage. Equality and diversity is also covered in at least one tool-box talk every year.

Our staff understand the diverse nature of our clients’ customers and know that they should not discriminate in any way against any group or individual. The services that we provide are accessible to all. Our Customer Profiling exercise ensures that we are aware of any relevant characteristic of a customer and this enables our workforce to adjust their approach to respect the customer’s circumstances.

To enable our staff to carry out their jobs to the best of their ability, we have a fleet of well maintained, modern vehicles which are fitted with Fleetmatics trackers to enable us to best plan routes and to monitor fuel consumption/efficiency.

What we Cover

Gas Services

  • Boiler Installations
  • Boiler Servicing
  • Landlord Gas Safety Certificates (CP12)

Electrical Services

  • PAT Testing
  • EICR Reports
  • EICR Remedial Works
  • Fire & Intruder Alarm Installations & Servicing
  • Aerial & Satellite Installation
  • Rewires/ Upgrades
  • External Lighting

Carpentry & Plumbing Services

  • Kitchen Installations
  • Bathroom Installations
  • Shower Installations

Other Services we cover include

  • DDA/ LAS Adaptions
  • Void Properties
  • External Wall Insulation
  • Painting & Decorating
  • Damp Remedial Works
  • Fire Damage Remedial Works
  • Fire risk Assessment Remedial Works

External/ Structural Works

  • Groundworks/ Carparks/ Pathways & Estate Works
  • Demolition
  • Extensions & remodeling
  • Whole House Improvements
  • Structural Works

We pride ourselves on our ability to provide high-quality services ensuring we create communities we are all proud to be a part of.